PRIVACY POLICY

MABONG BOUTIQUE

Mabong Boutique respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our online store, place an order or communicate with us.

1. Personal Information We Collect

We may collect the following information:

Full name and surname.
Contact number and email address.
Delivery and shipping address.
Order details and purchase history.
Personalisation details, including names, photographs and designs supplied for custom products.
Payment confirmation and transaction information.

2. How We Use Your Information

Your personal information may be used to:

Process and confirm orders.
Create and personalise products.
Arrange deliveries and collections.
Communicate order updates and respond to enquiries.
Process payments and maintain business records.
Improve our products and customer service.
Comply with applicable legal and regulatory requirements.

3. Sharing of Personal Information

Mabong Boutique does not sell or rent customers' personal information.

We may share necessary information with trusted service providers, such as:

Courier and delivery companies.
Payment service providers.
Online store and website service providers.
Professional or legal service providers where necessary.

Information is only shared where reasonably necessary to provide our services or meet legal obligations.

4. Payment Information

Payments are processed through the payment methods made available by Mabong Boutique

We do not intentionally store customers' full bank card details. Payment information is handled by the relevant payment service providers in accordance with their security and privacy practices.

5. Protection of Personal Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is limited to what is reasonably necessary for business operations.

6. Storage and Retention

Customer information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide customer services and comply with applicable legal requirements.

7. Customer Rights

In accordance with POPIA, customers may have the right to:

Request access to their personal information.
Request correction or updating of inaccurate information.
Request deletion of information where legally permissible.
Object to certain forms of processing.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Regulator of South Africa.

8. Cookies and Website Information

Our online store may use cookies or similar technologies to improve website functionality and customer experience.

Third-party services integrated into the website may also collect certain technical information in accordance with their own privacy policies.

9. Marketing and Communication

Mabong Boutique may share promotional messages, new product announcements and special offers with customers where legally permitted.

Customers may opt out of marketing communications at any time.

10. Changes to This Privacy Policy

Mabong Boutique reserves the right to update this Privacy Policy when necessary. Any changes will be published on our online store.

11. Contact Information

For questions, requests or concerns regarding your personal information, please contact

Business: Mabong Boutique

Email:[email protected]

We are committed to respecting your privacy and protecting your personal information.

MABONG BOUTIQUE
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